In the era of multi-channel communication, the Contact Center is becoming increasingly important as a unique Touch Point of reference, both to proactively listen to the market and to communicate directly with Consumers and the Trade, in differing areas of competence.

The sphere of activity spans from Customer Care Services to Customer Satisfaction, Customer Relationship Management (CRM), Customer facilitation and orientation in eCommerce to feel more confident in purchases and gain a better user experience.

Voice&Web’s experience has led to partnerships, which have been lasting over 20 years, with Companies in such areas as: automotive, beverage, heating, tv and hifi, air conditioning, home decor, pharmaceuticals, medical products, chemistry, household appliances, hobbies and many others.